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Request for Water Turn On or Off

Property owners can request to turn the Townships water supply on or off for the following reasons (examples):

  • to complete repairs or renovate a home or building
  • to conduct work on a sprinkler system
  • if they are going on an extended vacation

A minimum of 3 business days' notice is required.

If this is an emergency leak or pipe burst, please call our after-hours number at 1-888-355-1222.

Note: The Township will not turn off the water for landlord or tenant disputes.

Water meters are property of the Township and shall only be removed by Township appointed operators in advance of construction or demolition. (Meters should be installed and removed only by Township-appointed operators. As the meters are Township property, this helps ensure they're handled correctly and returned as needed.)

Fees

The account holder will be charged a fee for both water turn on and water turn off.

The fee is determined by Township on an annual basis. Please refer to the Fees and Charges bylaw. Charges will be added to the utility bill.

Important notes

Property owners will not be required to pay the fee if the water is turned off to fix a leak on Township property.

How to Submit a Request and What to Expect

If a contractor is making the request, the contractor must notify the property owner first.

For emergencies, please contact our after-hours number: 1-888-355-1222.

Appointments are available between 8:00 am to 4:00 pm Monday to Friday, excluding holidays.

Please ensure that someone over the age of 18 is on site during the appointment to confirm water has been safely turned on/off.

Should you need to cancel your appointment, please call the Public Works department at 705-728-4784 ext. 2012.

Is this request being made by the homeowner, property owner/manager, tenant or contractor (contractors must have notified the property owner)?
 
Will someone over the age of 18 be on site during the appointment?
 
Is this request for a turn on or turn off service?
 

Note: the request time and date is subject to the Ontario Clean Water Agency's (OCWA) schedule.

Do you agree to the fee charged for this service? The fee will be added to the Utility Bill.